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Unable to unlock Garmin Communicator Plugin (Read 85 times)

CherylH


    I followed instructions when prompted to update the Garmin Communicator Plugin.  Since I did, I get the following message:

     

    GPS import currently supports the Garmin Forerunner GPS only and requires the Garmin Communicator Plugin.

    You need to install the Garmin Communicator Plugin before you can use your Forerunner with RunningAHEAD.

    <input checked="checked" disabled="disabled" name="ctl00$ctl01$ctl00$SiteContent$PageContent$TrainingLogContent$m_device$m_newWorkouts" type="checkbox" /><label>Import new workouts only</label>
    <input disabled="disabled" name="ctl00$ctl01$ctl00$SiteContent$PageContent$TrainingLogContent$m_device$m_publicMaps" type="checkbox" /><label>Mark workout routes as publicly viewable</label>
    <input disabled="disabled" name="ctl00$ctl01$ctl00$SiteContent$PageContent$TrainingLogContent$m_device$m_copyWorkout" type="checkbox" /><label>Fill new workouts with info from the last saved workout</label>
    <input disabled="disabled" name="ctl00$ctl01$ctl00$SiteContent$PageContent$TrainingLogContent$m_device$m_replaceElevation" type="checkbox" /><label>Replace GPS elevation measurements</label>

    Wait...

    ▼ Status: Unable to unlock Garmin Communicator Plugin

    <input name="ctl00$ctl01$ctl00$SiteContent$PageContent$TrainingLogContent$m_device$m_traceData" type="hidden" value="Searching for GarminActiveXControl found GarminActiveXControl Plugin version: 4.2.0.0 Status: Unable to unlock Garmin Communicator Plugin" />

    Searching for GarminActiveXControl

    found GarminActiveXControl

    Plugin version: 4.2.0.0

    Status: Unable to unlock Garmin Communicator Plugin

     

    When I use Garmin Connect it sees my 220 device and uploads just fine.  The Connector test page shows I have the latest version and sees my device as well.  Are there IE options I need to change to get this to unlock?  I use a Windows 7 PC and I'm on IE 11.  Any help would be greatly appreciated!  Cheryl

      Hi CherylH,

      When you're on the import page, IE would display an orange info bar at the bottom of the page ask you to grant permission to allow the plugin to run.  Once you allow it, it should work.

       

      eric Smile

      CherylH


        Thanks Eric, I'll give that a shot this afternoon!

        CherylH


          Hi, again Eric.  I never was prompted with the orange bar....same error message as before.  Any suggestions?

            CherylH,

            Sorry about that!  I gave you the wrong fix.  Could you copy and paste the url of the import page here so I can take a look?  The bug is related to the url.

             

            eric Smile

            CherylH


              CherylH


                I don't know if you did anything, but today's run uploaded just fine! 

                  I don't know if you did anything, but today's run uploaded just fine! 

                   

                  Oh yes.  I forgot to tell you that I fixed the problem last night.

                  CherylH


                    Thank you for your help...!  Have a great week.

                    Jo_


                    Couch to HM in 32 weeks

                      Today 6-20  I got the "needs Garmin plugin" error message.

                      It uploaded fine on 6-18 now I'm "locked out" somehow.  ??

                      March 2014 - this overweight grandmother got off the Couch and began Just-Walking ...

                      Goal Race - HM Fall 2014              25 weeks done....7weeks to go

                      PR pace 5K    11:10


                      Consistently Slow

                        I had to re-download plugin

                        Run until the trail runs out.

                        2013***1500 miles

                        50 miler

                        Race Less Train More

                         

                        Ana Trason  "Living Her Life"

                        "The Marble in The Groove"

                         

                        unsolicited chatter

                        http://bkclay.blogspot.com/