Can't log in or recover password

JustMarion

Me and my RP

posted: 11/28/2011 at 9:57 AM

My husband has tried 4 times to request his password after being told repeatedly that it's wrong.
He has been trying since Saturday and hasn't gotten a response.

Username is Griever.

What should he do?

Marion
Shut it and Run

eric :)

posted: 11/28/2011 at 1:54 PM

Marion,

Microsoft must have changed their email policy recently because all emails sent by RA going to their networks (hotmail, live, msn, etc) are being blocked. I forwarded the bounced password recovery email to your husband so he could regain access to his account. In the mean time, I'll work on getting the situation resolved with MS.

eric Smile

JustMarion

Me and my RP

posted: 11/28/2011 at 2:28 PM

Thanks, Eric Smile

Marion
Shut it and Run

timhoffman77

posted: 12/27/2011 at 5:49 PM

Hi Eric- I think we have a similar problem with the folks above....my wife cannot access her running ahead account. She has tried repeatedly from iPhone, iPad and laptop but none allow her to log in --"user email address not identified" or similar message. Can you help her? User name is masker7 Her email for running ahead is hotmail but it is also linked to her Facebook account which uses her yahoo account. Could that be what has caused the problem? Thanks in advance for your help!

eric :)

posted: 12/27/2011 at 6:07 PM

timhoffman77,

She sent me an email a couple of days ago and I replied with instructions. There was a spelling error in her email address. She just need to log in with the email address I provided. Be sure to fix the email address after logging in.

masker7

posted: 12/28/2011 at 9:14 AM

Humble thanks, Eric! Your response went to my junk mail which wasn't viewable on my iPhone. So appreciate your quick solution!

eric :)

posted: 12/30/2011 at 12:35 AM

Good to know that you were able to get back in!

Can't log in or recover password (Read 522 times)