Forums >Technical Support>Fatal error when uploading 7m tcx file exported from Garmin
Hi,
Any time I try to upload a file of a longer distance (> 15 miles) which has been exported from Garmin connect I get the following error message :
Fatal ErrorAn unexpected error occurred while processing your request. If this problem persists, please contact me.
But if I load the same file into Endomondo and then export it out again then this file will load successfully into RunningAhead. This has been the case up to today but now neither todays 7m Garmin file or the 4m Endomondo file worked. I thought the file size limit was 20m so not sure why this isn't working.
This is the same on Firefox or Chrome.
Any help would be great.
Thanks,
Enda
Hi Enda,
Please send the file to support@runningahead.com and I'll take a look. Thanks!
eric
Hi Eric,
mail sent. Thanks a million for your help.
Cheers,