>Technical Support>Uploading large file
I have a large file in a Polar V800. Usually I export as a TCX file then upload into RunningAHEAD. However, this particular file results in a message saying it's too large and I need to zip it or contact Eric.
I emailed Eric but didn't receive a response.
When I zip it, I am not sure which service to indicate it came from (e.g. Polar, Run Keeper) and receive error messages no matter which I try. I did try to use the Polar importer but nothing appeared.
Is there any way to get this uploaded?
I'm sorry I didn't get a chance to reply. I saw the email when it first came in, but it got lost in the inbox. I have a filter for emails coming directly from RA. Since you contacted me directly, the filter wouldn't work. Anyway, you should upload using the TCX importer because it's a TCX file. I tested the file you sent me and it imported.