Forums >Technical Support>Unable to upload garmin data
Eric,
I get the following message
GPS import currently supports the Garmin Forerunner GPS only and requires the Garmin Communicator Plugin.
Please follow the Garmin Installation Guide to connect your Forerunner to RunningAHEAD.
I will add support for other training devices such as Nike+ when I get hold of one.
I followed the insturctions for getting the USB (but it never asked me the question that woudl prompt me to plug it in, I pluged it in and turned it on prior to installing just to be on the safe side) and the new communicator(the test was successful). I have never had an issue before today. Iast night I downloaded IE8..that is the only change that I have made recently.
I run Windows vista
Can you get me uploading again??
Thanks
Liz
runningindc
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First things first, since you've installed a new version of IE, make sure the Garmin Communicator is working. Garmin has a test page that will tell you if your Garmin Communicator is working:
Test page
If that doesn't work, try reinstalling the Garmin Communicator: Link to Garmin site for Windows
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Liz,
Is there a yellow information bar above the page? I think you didn't allow the Garming Plugin to run on RA, which is why RA can't find your Forerunner. If that's not the problem, go here to test your setup:
http://www8.garmin.com/products/communicator/test/
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