Forums >Technical Support>Unkown error when uploading from Garmin Connect?
Leo
After my runs, I constantly receive messages titled "Data import failure - do not reply" that contain the statement: An unknown error has occurred while importing your data file.
I used to be able to upload my workouts seamlessly -- right after my watch synced with Garmin Connect, it was available on RunningAHEAD. But ever since last week, I now get like 93 of those messages, and it just doesn't work. I have tried many things. I already have Garmin express on my computer, I have used different browsers (Chrome, Edge, and Safari), and I have made sure that RA has permission in the settings in Garmin Connect. Yet it still doesn't work. The only way I can do it is by uploading it manually, using a TCS file exported from Connect. Is there a way to fix it so Garmin Connect automatically sends my workouts to RA?
Future marathon runner."Doubts kill more dreams than failure ever will"Current PR's as of May 13, 2017:800: 2:131600: 4:493200: 10:135K: 16:4610K: 38:4615K: 1:00:00Half Marathon: 1:25:15Marathon: soon!
Hi LS0618,
Which Garmin model you're using? If you bought a new one recently, the most likely cause is it's using a newer FIT file format that I haven't had a chance to support it. I'm planning to do that some time in June.
eric
Hi LS0618, Which Garmin model you're using? If you bought a new one recently, the most likely cause is it's using a newer FIT file format that I haven't had a chance to support it. I'm planning to do that some time in June. eric
Hi Eric. I use the GarminForerunner 230, which I got last year in May. I don't know if it is using the new file format, but I hope this clears things up!
I'm having the same problem on my 235. It started over the weekend, and now I've got a couple dozen error messages. Sounds like I'm in good company!
Ten steps just to run a mile . . .
IronMan ;)
I just switched from a FR920xt to the FR235 and am now getting these error, I can upload the file manually though so at least I have a work around
Tri-Kev Here are my favorite links: My "kick @ss" running club ;) Swim 2.4 miles. Ride 112 miles. Run 26.2 miles. Then brag for the rest of your life. -Commander John Collins, Ironman Triathlon creator
I got the same error today when trying to import three tracks from Garmin Connect.
I use Suunto Ambit2 R and the synchronization path is like Movescount → Strava → Tapiriik → Garmin Connect → RunningAhead. Looks complicated, but it used to work
The same tracks were imported successfully when I exported them as GPX and uploaded manually.
There was a bug in the new importer. I've fixed it. Could you try again?
Yes, all fixed, Thanks for great support!
Yeah, today it worked fine. Thanks!