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Unkown error when uploading from Garmin Connect? (Read 39 times)

LS0618


Leo

    After my runs, I constantly receive messages titled "Data import failure - do not reply" that contain the statement: An unknown error has occurred while importing your data file.

    I used to be able to upload my workouts seamlessly -- right after my watch synced with Garmin Connect, it was available on RunningAHEAD. But ever since last week, I now get like 93 of those messages, and it just doesn't work. I have tried many things. I already have Garmin express on my computer, I have used different browsers (Chrome, Edge, and Safari), and I have made sure that RA has permission in the settings in Garmin Connect. Yet it still doesn't work. The only way I can do it is by uploading it manually, using a TCS file exported from Connect. Is there a way to fix it so Garmin Connect automatically sends my workouts to RA?

    Future marathon runner.
    "Doubts kill more dreams than failure ever will"
    Current PR's as of May 13, 2017:
    800: 2:13
    1600: 4:49
    3200: 10:13
    5K: 16:46
    10K: 38:46
    15K: 1:00:00
    Half Marathon: 1:25:15
    Marathon: soon!

      Hi LS0618,

      Which Garmin model you're using?  If you bought a new one recently, the most likely cause is it's using a newer FIT file format that I haven't had a chance to support it.  I'm planning to do that some time in June.

       

      eric Smile

      LS0618


      Leo

        Hi LS0618,

        Which Garmin model you're using?  If you bought a new one recently, the most likely cause is it's using a newer FIT file format that I haven't had a chance to support it.  I'm planning to do that some time in June.

         

        eric Smile

         

        Hi Eric. I use the GarminForerunner 230, which I got last year in May. I don't know if it is using the new file format, but I hope this clears things up!

        Future marathon runner.
        "Doubts kill more dreams than failure ever will"
        Current PR's as of May 13, 2017:
        800: 2:13
        1600: 4:49
        3200: 10:13
        5K: 16:46
        10K: 38:46
        15K: 1:00:00
        Half Marathon: 1:25:15
        Marathon: soon!

        VAGentleman05


          I'm having the same problem on my 235.  It started over the weekend, and now I've got a couple dozen error messages.  Sounds like I'm in good company!

           

           

          Hi Eric. I use the GarminForerunner 230, which I got last year in May. I don't know if it is using the new file format, but I hope this clears things up!

          Ten steps just to run a mile . . .