RunningAHEAD - Topic: RA Outage 2023-03-27

eric :)

posted: 3/28/2023 at 2:55 PM

Hi all,

RA had a disk failure yesterday. For an unknown reason, it caused the server to lock up. After the data center did a hard restart, RA was still inaccessible due to a network configuration issue. The data center personnel was not following my instructions and was difficult to get hold of. After multiple requests for them to call me, and hours of waiting, they finally called early this morning. It took another 2 hours before we identified the problem. The fix was merely a few mouse clicks in the console.

The good news is there is no data loss. The disk array is running in a degraded state until the failed drive is replaced. That means the system might be slower than usual.

It might take a while to work through all the workouts that are queued up so please be patient. Thank you.

eric Smile

Wing

Joggaholic

posted: 3/28/2023 at 3:05 PM

Thank you Eric!

HermosaBoy

posted: 3/28/2023 at 3:28 PM

Thanks for the update Eric!

And you can quote me as saying I was mis-quoted. Groucho Marx

Rob

Re-Run

Misinformation Officer

posted: 3/28/2023 at 3:30 PM

Thank you, Eric!

Runs like a dj mixing songs while wearing festive outfits.
5k PR 5/31/21 24:21

10k PR 5/23 54:43

HM PR 1/2024 1:59:10

Arnoldziffel

posted: 3/28/2023 at 4:02 PM

Thank you, Eric!

April 21- Fast Half Marathon

May 5 - Colleen Ritzer 5K

June 22 - Mad Fox Trail Fest 10K

kcam

posted: 3/28/2023 at 4:10 PM
modified: 3/28/2023 at 4:11 PM

Not so fast there on the 'no data lost'. At this point, when I click on past workouts races there is no 'splits', 'graphs', or 'maps' data. Maybe that will be restored later?

Never mind! I just went back again and now that stuff is showing. Weird.

need2tri

posted: 3/28/2023 at 4:46 PM

Thank you!

zoom-zoom

rectumdamnnearkilledem

posted: 3/28/2023 at 6:17 PM

Thanks for all you do, Eric.

Getting the wind knocked out of you is the only way to

remind your lungs how much they like the taste of air.

~ Sarah Kay

jsfuller

posted: 3/29/2023 at 9:52 PM

Thank you, Eric! It's working great now!

CanadianMeg

#RunEveryDay

posted: 3/30/2023 at 11:42 PM

Thanks, Eric! Smile

Half Fanatic #9292.

Game Admin for RA Running Game 2023.

chaplanger

Home from Iraq 2005

posted: 3/31/2023 at 10:19 AM

Thanks Eric!

Just updated my subscription as well -- Thanks for all you do for us -- RA is the best!!

5k: -- 26:12 (12/17/2016)

10k: 58:36 (6/14/2016)

Half: 2:08:23 (7/4/2015)

Longest: 15.03 (5/31/2014)

Half Marathon Bucket List Goals: 15 of 50 states completed / 2 of 7 Continents completed.

keeponrunning

posted: 3/31/2023 at 10:40 AM

Thanks for the update! I was having RA withdrawal!

Sulphur Springs 50km-- Ancaster, ON-- May 28, 2022

Tally in the Valley 12 hours-- Dundas, ON -- July 30, 2022 (Support SickKids Toronto)

Stokely Creek-- 56km-- Sault Ste. Marie, ON-- Sept. 24, 2022

Kerry1976

Master of the Side Eye

posted: 3/31/2023 at 12:29 PM

I appreciate you and all you do for us, Eric. Thank you for the update.

TRUST THE PROCESS

EthelBrunson

posted: 4/20/2023 at 5:33 AM

Thanks for the update.

RA Outage 2023-03-27 (Read 140 times)