Forums >Technical Support>Not seeing Garmin imported runs
Recovery Phenom
Since the server move last night, I am not seeing my new Garmin run in my Garmin import section. Usually there is a red notification that shows up on the download icon. But there is no notification and the run from today is not there.
This run did import to Strava and my FinalSurge log, so I think the issue is on the RunningAhead side.
Thanks!
26.2 x 31 (3:15:34 PR)
13.1 x 35 (1:30:58 PR)
Author of the book Boston Bound
FWIW my Garmin import went through this morning. Maybe clear your browser cache?
I'm having the same issue. Run is in Garmin and Strava but not showing up here.
I'm having the same problem. I've uploaded my TomTom runs twice and still not seeing them.
Having similar issues with a manual .tcx file upload. Says it uploaded but it doesn't look like it's processing.
My morning run also did not show up here. It's in Garmin and Strava.
Out there running since dinosaurs roamed the earth
Cobra Commander Keen
Same problem here. The auto-import and one manual attempt have both failed.
5k: 17:58 11/22 │ 10k: 37:55 9/21 │ HM: 1:23:22 4/22 │ M: 2:56:05 12/22
Upcoming Races:
OKC Memorial 5k - April 27
Bun Run 5k - May 4
not bad for mile 25
One run showed up this morning automatically, but the second one did not, even after I uploaded it manually (a .fit file).
I'm brand new as of today and I imported a large list and just the last month showed up, but it is also missing the last 2 days.
I've been trying to import this morning's run for several hours, and nothing. Might be nice if someone would acknowledge the problem and say it's being worked on, or something.
They will. A server move is a big deal and RunningAhead is nobody's full time job, so I am sure this will be resolved soon.
Thanks to those working at Running Ahead for your hard work and dedication to the runners you serve. Take your time and have a great day!
It's literally one guy. His name is Eric
Runners run
The Irreverent Reverend
Yup. Same issue. And same appreciation. Thanks, Eric!
Husband. Father of three. Lutheran pastor. National Guardsman. Runner. Political junkie. Baseball fan.
Didn't mean to disrespect Eric. Just wanted to make sure this wasn't one of those tech support boards where hundreds of people have the same problem and no one has a solution. Like, say, the boards at Microsoft or Google!