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| Kudos to Zappos.com (Read 359 times) |
| view log Marathon Man |
posted: 8/19/2008 at 11:41 AM |
I know that Zappos is a well known and widely used site, but this was my first experience with them. I have been looking for Brooks Adrenaline GTS 7 shoes in my size without success (they've been discontinued for the GTS 8.)
I checked out Zappos, and not only did they have them in stock in my size, they were $15 cheaper than anywhere else I found them. So... I placed the order with free shipping, to boot.
I placed the order at 9:45 PM. In my email inbox this morning are two emails from Zappos - one at 12:42 AM saying that they expedited my order, even though I requested standard (4-5 business days) shipping. The second email was at 2:28 AM saying that my order had shipped, and they provided the UPS tracking number.
Wow... that's service. This may be old news to those who have used Zappos, but I'm pretty impressed at this point. We all bitch and moan about bad service, so I want to give some good word of mouth advertising to a company that appears to truly believe in customer service.
I will definitely be a return customer.
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"You can't have everything. Where would you put it?" - Steven Wright
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| view log Runs With Snowplows |
posted: 8/19/2008 at 11:52 AM |
Jeff, I have always heard good things about Zappos, too. Never have ordered from them, since it always seems like I find the things I look for elsewhere for cheaper, though I do believe Zappos will price-match, which is cool.
Here is a thread you might be interested in, too.
etailers |
Kirsten
• Ladies Locker Room •
.: 2008 Goals :.
• Run 1500 miles
• October 5 - 1st marathon - Milwaukee Lakefront - in my home state of WI
• PRs: 5k ~ 15k ~ 25k
• 1st trail race |
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posted: 8/19/2008 at 11:55 AM |
Zappos is the bomb, fo sho. I find that they're usually 5 bucks more than everywhere else, but I don't mind paying it since I get my shoes the next day.
They used to have free standard overnight shipping on everything, but they've done away with it. Although now, everytime you order they end up expediting it and then you feel special. I ordered a pair of golf shoes last month at 9pm EST and had them by lunch time the next day. I have no idea how they did that. |
| veggies on the run |
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posted: 8/19/2008 at 12:00 PM |
Quote from zoom-zoom on 8/19/2008 at 11:52 AM:Jeff, I have always heard good things about Zappos, too. Never have ordered from them, since it always seems like I find the things I look for elsewhere for cheaper, though I do believe Zappos will price-match, which is cool. Here is a thread you might be interested in, too. etailers
They used to give an unlimited 110% price match guarantee, then they changed it so you could only use it once a month. Now I'm not sure if they offer it at all. That part really sucks, since, as I said above, they're usually higher than other places. I've started shopping more at endless.com, shoes.com, and piperlime.com. All have free shipping and returns.
My shoes are very important to me  |
| veggies on the run |
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| view log Runs With Snowplows |
posted: 8/19/2008 at 12:04 PM |
Quote from pitrunner on 8/19/2008 at 12:00 PM:My shoes are very important to me
Preachin' to the choir around here...  |
Kirsten
• Ladies Locker Room •
.: 2008 Goals :.
• Run 1500 miles
• October 5 - 1st marathon - Milwaukee Lakefront - in my home state of WI
• PRs: 5k ~ 15k ~ 25k
• 1st trail race |
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posted: 8/19/2008 at 3:16 PM |
| Another happy Zappos customer here. There prices are usually a bit higher than you can find elsewhere, and they don't price match anymore, but the service is always above and beyond. When they did the price-match, you had to call in to get it done, and everyone on the phone was always unfailingly pleasant and helpful. I have also noticed that they seem to have more backstock of discontinued shoes than anywhere else does. They still have some NB's (661) I had before that were discontinued a couple of years ago. |
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| view log Marathon Man |
posted: 8/19/2008 at 4:53 PM |
| Quote from noteye on 8/19/2008 at 3:16 PM: Another happy Zappos customer here. There prices are usually a bit higher than you can find elsewhere, and they don't price match anymore, but the service is always above and beyond. When they did the price-match, you had to call in to get it done, and everyone on the phone was always unfailingly pleasant and helpful. I have also noticed that they seem to have more backstock of discontinued shoes than anywhere else does. They still have some NB's (661) I had before that were discontinued a couple of years ago.
Brandon, I feel like I hit the jackpot. I found the discontinued shoes I wanted, and for cheaper than the other sites I checked.
Amber, I agree with you that I don't mind paying a couple of extra bucks for the service that I'm getting, even though that's not the case this time. Plus, the free shipping probably makes up for the (sometimes costly) shipping charges that other companies tack on.
I also like the "expediting your order" strategy. It's a great idea - use it as standard practice, but send the email saying that you took extra steps. Everybody wins - the customer feels special as you mentioned, and the company gets great PR, without any additional cost to anyone. Brilliant. |
"You can't have everything. Where would you put it?" - Steven Wright
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colinw view log |
posted: 8/19/2008 at 5:17 PM |
Zappos looks like a great online store, but they don't seem to have my brand of shoes (Asics) in their Canadian version of their store. I don't know why the Canadian store is so limited.
Anyone know of good online Canadian running shoe retailers? |
| 5k PR - 26:27 | 10k PR - ??? | HM PR - 2:09:14 |
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| view log Marathon Man |
posted: 8/19/2008 at 10:45 PM |
Bringing closure to a great experience. I got home from work today, and my shoes were waiting for me. I sent an email to Zappos Customer Service thanking them. How they did it, I don't know. From online order to at my door in less than 18 hours... with free standard shipping chosen.
The best part... they were the right shoes, and they fit, too!! |
"You can't have everything. Where would you put it?" - Steven Wright
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posted: 8/19/2008 at 11:16 PM |
I checked Zappos to compare. They had GTS 7's at $89 and GTS 8's at $99.
In case you are not familiar with this one: HOLABIRDSPORTS.COM #1
They're out of GTS 7's, but their GTS 8's sell for $77.95. Their delivery is within 2-3 days for me, and free!
I can not find a better deal, unless it's RUNNINGWAREHOUSE.COM or a smaller PARAGONSPORTS.COM. |
Ricky
2008 Goals: sub-18 5k 17:51 | sub-39 10k 38:35 | sub-3 M
Only those who risk going too far can possibly find out how far one can go. T.S. Eliot
Play the game, you know you can't quit until it's won.
Soldier on, only you can do what must be done.
You know in some way you're a lot like me.
You're just a prisoner and you're tryin' to break free. |
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The young Mama Bear! |
posted: 8/20/2008 at 12:02 AM |
| They're fantastic. Excellent selection, speedy shipping. Seriously - I think I got the shoes I ordered maybe 2 days after, and that's just regular shipping. That's what I call service. |
Couch to 5K support group!
Short-term goals:
- Sub 35 5K
- Complete my 16-week 10K training plan.
Long term goals:
- Sub 30 5K.
- Compete in a 5K.
- Train for a triathlon.
- Compete in a 10K. |
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| view log Marathon Man |
posted: 8/20/2008 at 12:48 AM |
| Quote from colinw on 8/19/2008 at 5:17 PM: Zappos looks like a great online store, but they don't seem to have my brand of shoes (Asics) in their Canadian version of their store. I don't know why the Canadian store is so limited.
Anyone know of good online Canadian running shoe retailers?
Colinw, why don't you email them? I can't imagine that they either wouldn't carry them, or wouldn't try to make some arrangements to ship across the border. Sorry, I can't help you with any Canadian retailers... |
"You can't have everything. Where would you put it?" - Steven Wright
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posted: 8/21/2008 at 2:15 PM |
I think they're a great company but I can usually find whatever I'm looking for cheaper somewhere else. That said, I'll sometimes order a bunch of non-running shoes at once to pick one or two as keepers. I figure it's cool to pay more in this case. I got annoyed though, to find one of my favorite makers of shoes, Simple, sells their shoes cheaper on their own site after I'd bought them from Zappos. They don't do price matching anymore.
As for running shoes, pRED listed my favorite stores, Runningwarehouse and Holabird. |
www.girl-in-motion.com - blog
www.giftedrunner.com - shop |
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