>Gears and Wears>Sports Authority replacement plan
I work at TSA...within the past week, stores in a couple areas have been told not to sell the plans. For those that have the plans, they will still be honored.
The coverage of the plan isn't technically "normal wear and tear." Any seam rips/tears, fabric discoloration, eyelet tears and sole separation.
The price of the plan is based on the price of the shoe. <$50=$5 - 50-100=$10 = 100+=$16.
you get 30 days with the store, then 12 months for the plan, which starts after the 30 days.
I've only been working there since November and haven't taken advantage of the plan yet, but I will be soon. we'll see how that goes.
I tried to return a pair today in store because that is what I was told I could do when I bought the protection program/warranty a year ago. But today I was told the program had been discontinued and I had to call a number, get an approval, send the shoes back at my expense (up to $20 because I have cleats) and then wait for a check in the mail which I have read that it doesn’t get there sometimes so it’s a crapshoot. As far as I am concerned this is a rippoff and I am not shopping at the Sports Authority ever again, this is where I draw the line, don’t screw with your cutomers or you will lose them and they just lost me.
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